TERMS AND CONDITIONS

Communications/Emails

Our system is set up to communicate by email regarding your reservation. Please ensure you provide your correct email address when submitting this information at the time of booking. We only send reservation related emails - never SPAM. For each reservation you should expect to receive directly from us a confirmation email once the reservation is made. If you do not receive this, the reservation has not been completed or it has been caught up in your JUNK folder.

Miscellaneous Charges

Big Brook Retreat reserves the right to charge to your credit card with any undeclared items that have been removed from the cottages or property, or for cost of repairs if any damage occurs to the cottages or items therein. Guests are responsible for missing items from the cottages and will be charged full replacement value. Please note, that if additional cleaning is required to a cottage, extra charges may be applied. Foul smells or excessive cooking smells is considered damage. Big Brook Retreat is non smoking/non vaping inside the cottages for the comfort of all. Additional cleaning charges apply if this should occur.

 

Maximum Occupancy, Acceptable Use and Other Terms  

Cottages at Big Brook Retreat cater for a maximum of guests as follows:

Cottage 1.  No more than 4 persons

Cottage 2.  No more than 2 persons

Cottage 3.  No more than 4 persons

Cottage 4.  No more than 2 persons 

Please note that if additional persons other than the original booking number are found to be staying in a cottage, Big Brook Retreat reserves the right to apply additional charges.

Behaviour

Guests are required to conduct themselves in a reasonable and responsible manner at all times when on the property of Big Brook Retreat and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in a guest being asked to leave Big Brook Retreat, in which event all outstanding payment due shall become immediately payable. Please note, Big Brook Retreat expressly prohibits parties in cottages for the comfort of all guests.

 

The use of portable cookers/camping stoves/BBQ's is not permitted inside the cottages for safety reasons.

Please note Big Brook Retreat accepts no liability for damages or losses to personal property.

 

Internet Usage

Your use of the Wi-fi internet provided must not breach any applicable laws or regulations and it is prohibited to use Big Brook Retreat's internet network for the purpose of illegally downloading or uploading copyright works, particularly through the use of file sharing applications or networks. You are solely responsible for your internet activity whilst using our network and your internet access may be blocked if inappropriate activity is detected, including excessive bandwidth usage. 

Car Parking

Car parking facilities are provided for guests. Big Brook Retreat accepts no liability for any loss or damage which may result from a guest's use of the car parking facilities. All such use is at the guests' own risk. 

Privacy Policy

This privacy policy sets out how Big Brook Retreat uses and protects any information that you give them when you use this website. Big Brook Retreat is committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Big Brook Retreat may change this policy from time to time to ensure that you are satisfied with any changes. This policy is effective from 01 January 2022.

What we collect

When you use our online booking form, we collect your name and contact information including email address. Information you provide on our booking system includes your name, contact information including email address and credit card information. This information is collected through a third party, Siteminder. For precise information on Siteminder's privacy policy we refer you here: https://www.siteminder.com

What we do with the information we gather

We receive this information to understand your needs and provide you with a better service and in particular, to respond to your questions and comments.

In addition, we may use the information to improve our products and services, to periodically send promotional emails about new special offers, or other information which we think you may find interesting, using the email address which you provided. We do not share your information with third parties for any purpose.

 

Links to other websites   

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.